FAQ

What Payments are Accepted?

Credit Card, Personal Check, Bank Transfer

Do You Have a Minimum Stay?

A minimum stay of 3 nights required during standard rental dates. Different minimum night stays may apply to special rental periods and/or individual rentals. See each rental to view the minimum night stay requirement.

Short Stay Reservations are less than 30 nights. The following tax structure applies to short-stay reservations:

  • 6% Bed Tax Year-Round for stays less than 30 nights
  • 6% Sales Tax Summer April 1 – September 30
  • 5% Sales tax Winter Oct 1 – April 30

Stays 30 nights or longer are sales and bed tax exempt.

What is Your Rental Base Rate?

See the rates table for specific base rate details. The base rate is up to 4 guests. Each additional guest over 4 will be charged an additional $50 per guest per stay. Different rates may apply throughout the year.

Is There a Cleaning Fee?

See each individual rental for specific departure cleaning fee requirements. The standard for each short stay reservation, if the unit is left excessively dirty an excessive cleaning fee will be charged at $50 per hour, plus tax, above the standard departure cleaning fee, if any.

Extended stay reservations are 30 nights or longer. Extended stay reservations require a $300 non-refundable cleaning fee. On departure, if above normal cleaning is needed, such as carpets needing to be shampooed, the additional costs of these services will be charged to the guest. The costs vary with each rental and depend on the size of the rental and the condition it is left in.

How Do I Reserve a Rental?

A 35% deposit is required to reserve a rental, with the balance due 60 days prior to arrival. A reservation is considered confirmed when dates are held or blocked for guests and deposit is received.

What Is Your Cancellation Policy?

No charge on cancellations made within 24 hours of booking. A 10% cancellation fee on stays canceled 60 days or greater before arrival, or departure.

No refund for stays canceled less than 60 days prior to arrival or departure.

Extended Stay reservations require a 30 day written notice to cancel a reservation after the reservation has begun.

Is There a Property Protection Program?

Our properties and their contents are valuable and reasonable care should be taken with them during their rental. Our company, including the participating rental property homeowners we represent, is an additionally-insured participant in a Property Protection Program that reimburses certain costs for unintentional accidental damage to our properties during their rental occupancy. Depending on the property, it will either be a $45 or $69 charge to the guest to cover the fee of the program. See each individual property for the exact cost.

What is Your Smoking Policy?

No smoking inside any rental. Smoking inside will result in a $600 Cleaning Fee automatically. An additional cleaning fee will be assessed if cigarettes are littered around the exterior of the property. Please dispose of cigarettes responsibly.

What is Your Pet Policy?

No pets are allowed without prior approval and only in select homes. A Pet Fee is required, see the Rental Agreement for more information on the Pet Fee.